Refund and Returns Policy – INTRO BD

Thank you for shopping at INTRO BD. We want you to have the best experience with us. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns

Products can be returned within 7 days of delivery.
To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it, including original packaging.
Certain items (such as perishable goods, personal care products, or customized items) may not be eligible for return.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, the refund will be processed and credited to your original payment method within 7–10 business days.
Shipping costs are non-refundable.

3. Exchanges

We only replace items if they are defective, damaged, or delivered incorrectly.
If you need to exchange an item, please contact us at admin@introbd.com.

4. Shipping Returns

Customers are responsible for the shipping cost of returning the product (unless the item was defective or delivered incorrectly).
Please use a trackable shipping service to ensure safe delivery of your return.

5. Contact Us

For any questions about our Refund and Returns Policy, please contact us:

📧 Email: admin@introbd.com
🌐 Website: https://introbd.com